Order Cancellation – Request to have your entire order canceled
Item Cancellation – Request to have an item removed from your order
Shipping Address Change – Request to have your shipping address edited
Please be advised that once your order is packed and ready to ship, we are unable to make changes to your order. We can, however, offer to help you make a return or an exchange.
Important Note: You can also cancel your own order through your BuyTheSole Account.
In rare cases, our system may determine there is a risk that the credit card is being used fraudulently. If so, your order may be canceled, and an email notification will be sent to you.
If your order is determined valid, it will be released from hold, and an email notification will be sent to you regarding the order status, which will be changed from On Hold to Processing.
To prevent your orders from being placed on hold, we advise that you provide the correct billing address that matches the one on your credit card that is being used for purchase.
If your order is canceled due to invalid credit authorization, it means that we are unable to complete your order due to a processing failure with your payment information. Your order will be cancelled and your funds will be released. You may wish to verify your payment information and place your order again. You can enter your credit card information directly through their secure site.
When your order is canceled due to either reason, you will receive an email notification informing you of the cancellation.
If your credit transaction has been voided, please allow 1-3 business days for your financial institution to reverse the transaction. If you are issued a refund, please allow 5-7 business days for the refund to be processed back into your account.
All Visa and MasterCard credit cards
We currently cannot accept paypal for payment on BuyTheSole.
We currently cannot offer the option of using gift cards on BuyTheSole.com. Gift cards can only be used at any of our BuyTheSole retail stores.
To ensure that you are not charged multiple times for your order, please enter your billing address and phone number exactly as it appears on your credit card statement. Failure to enter the correct billing address and phone number on file with your bank may result in multiple charges and delays to your order.
In the event that your order contains multiple items that are shipped separately, the funds for each shipped item will be captured separately. Any funds that are on hold will release automatically from your account within 72 hours.